Not All Call Solutions
Are Created Equal
Understand the critical difference between passive storage, insights platforms, and evidence-grade systems of record.
Call Recording
Traditional call recording software
- ✓ Records calls
- ✓ Basic storage
- ✗ No transcription
- ✗ No audit trails
- ✗ No evidence packaging
Good for: Basic compliance archiving
AI Insights
Gong, Chorus, conversation intelligence
- ✓ Analytics dashboards
- ✓ Sentiment analysis
- ✓ Sales coaching
- ✗ Not evidence-grade
- ✗ No chain of custody
Good for: Sales performance optimization
System of Record
Word Is Bond - Evidence-grade authority
- ✓ Immutable audit trails
- ✓ Evidence packaging
- ✓ Chain of custody
- ✓ Court-ready exports
- ✓ Compliance by design
Good for: Regulated industries, disputes, audits
Feature Comparison
| Feature | Call Recording | AI Insights | Word Is Bond |
|---|---|---|---|
| Audio Recording | ✓ | ✓ | ✓ |
| Transcription | − | ✓ | ✓ |
| Sentiment Analysis | − | ✓ | ✓ |
| Immutable Audit Trails | − | − | ✓ |
| Chain of Custody | − | − | ✓ |
| Evidence Bundles | − | − | ✓ |
| Translation (12+ languages) | − | − | ✓ |
| Legal Hold Support | − | − | ✓ |
| Retention Policies (7+ years) | ± | − | ✓ |
| Court-Ready Exports | − | − | ✓ |
Which Solution Is Right For You?
Choose Call Recording If:
- •You only need basic archiving
- •Compliance requires storage only
- •No transcription needed
- •Budget is primary concern
Choose AI Insights If:
- •Sales team coaching is priority
- •Analytics dashboards needed
- •Deal intelligence matters most
- •No regulatory requirements
Choose Word Is Bond If:
- ✓Regulated industry (healthcare, legal, financial)
- ✓Disputes are common (tenant, client, patient)
- ✓Court-ready evidence required
- ✓Compliance audits are frequent
- ✓Authoritative record is critical
Need Evidence You Can Defend?
Stop settling for storage. Get a system of record.